• CCOM Sales Coach - Utah

    Pos. Category
    Sales and Consulting
    Location : City
    West Valley City
    Location : State/Province
    Created Date
    Regular Full-Time
  • Overview

    We are looking to fill a CCOM Sales Coach position in our Decker Lake office for a talented, driven, and motivated sales manager.  




    This role will be responsible for training, motivation and supervision of sales team.  Responsible for his/her team to meet personal production, CPH and transfer goals as provided by the call center management.  This role will work closely with the work force management in scheduling shifts, managing employee attendance policies, and supporting and enforcing all other company policies and procedures.  This role is responsible for ensuring professional development of each member of their team and will have key accountability for employee retention.  The person in this position will be responsible for helping establish and maintain a positive and successful work environment.



    • 1-3 years in a call center, telesales preferred
    • Strong knowledge of Call Center Operations preferably a telesales center
    • Knowledge of employment law as it relates to working with and training, coaching and working with employees in creating a positive team atmosphere
    • Ability to do basic math as it relates to payroll and basic metrics analysis
    • Track and report daily team performance
    • Review, track, and assess daily/weekly goals with team members
    • Must have strong communication skill both oral and written
    • Strong knowledge of Microsoft Office products


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