• Tracking Specialist WFM

    Pos. Category
    Sales and Consulting
    Location : City
    Location : State/Province
    Created Date
    Regular Part-Time
  • Overview

    The Workforce Management Tracking (WFM) Specialist will be responsible for working as a team member of WFM Tracking Specialists and assisting with data entry, answering the attendance line, and offering real time VTO.


    This position will be located in Rexburg, Idaho.


    Work Hours

    • Full Time Position - Schedule: Monday - Friday 6:00 a.m. to 2:00 p.m.


    • Entry level Workforce Management position - including data entry, answering the Attendance Line, and monitoring available agents for VTO
    • Working on a team of tracking specialists and providing support and assistance in their duties
    • Communicate with Sales Coaches, and Operations Managers concerning their agents’ attendance, and clarification of WFM policies and procedures
    • Use Verint as a primary source for monitoring agent adherence, and entering Late’s, Leave Earlies, and Flexes
    • Double check MyHR and Verint to make sure job titles are accurate, and effective dates are correct


    • 3 or more months call center experience preferred
    • Must have been in current position for 6 of more months and not be on any performance plans
    • Strong analytical ability
    • Excellent PC skills to include Outlook, and Excel
    • Excellent written communication skills


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