• Business Analyst - Payment Systems

    Pos. Category
    Information Technology
    Location : City
    Salt Lake City
    Location : State/Province
    Created Date
    Regular Full-Time
  • Overview

    The successful candidate will demonstrate our Corporate Guiding Values of Integrity, Consumer Advocacy, Teamwork, Development, Quality, and Performance in all areas of his/her work.


    • Establish and maintain a thorough understanding of Progrexion payments processes, systems, and vendors. Analyze impact of changes as new solutions are introduced to the environment.
    • Develop and maintain overall payments process flows – both “as-is” and “to-be”.
    • Identify inefficiencies in the current payments business processes and propose solutions to streamline.
    • Provide application support to payment processing operations and servicing functions.
    • Document quality business requirements for new system implementations and major enhancements to existing solutions.
    • Collaborate directly with the PMO, Development, QA and IT Operations teams on payments-related projects.
    • Plan and lead user-acceptance testing and post-deployment validation on behalf of the Payments team.
    • Assist QA with the creation of test plans by providing knowledge of requirements and business processes.
    • Build and nurture cross-functional relationships with other Progrexion departments (IT, Information Security, Compliance, Marketing, Legal, and Finance).
    • Participate in the evaluation of potential payment products, services and vendors.


    • Excellent oral and written communication skills with the ability to communicate to a technical and non-technical audience including senior management.
    • Demonstrated ability to establish relationships and build rapport to influence colleagues at all levels, uncover issues, and identify needs.
    • Able to effectively give, receive, and respond to feedback.
    • Extremely detail oriented, excellent analytical and problem-solving skills.
    • Strong expertise with using Excel to analyze large, complex data sets.
    • SQL skills – ability/willingness to learn to query complex database tables to support analysis.
    • Ability to envision, document and clearly communicate end-to-end solutions.
    • Skilled in creating process flows and swim lane diagrams in Visio.
    • Aptitude to understand business impact/value of operational, contractual, and technological changes.
    • Ability to forge relationships with various business and technical team members and managers in order to identify, understand, and document detailed requirement.
    • Strong sense of ownership and accountability to deliver planned results.
    • Ability to thrive in a dynamic, fast paced, rapidly changing environment.
    • Minimum 5+ years experience as a business systems analyst with complex custom financial systems, preferably with subscription billing/payments systems.


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