• Operations Manager - CreditRepair.com Member Services

    ID
    2018-3058
    Pos. Category
    Management
    Location : City
    West Valley
    Location : State/Province
    UT
    Created Date
    8/27/2018
    Type
    Regular Full-Time
  • Overview

    Established financial services company in Salt Lake City seeking an Operations Manager to lead their Member Services department. Offering competitive pay plus a 10% bonus target annually and great benefits!  

     

    CreditRepair.com believes that Better Credit leads to Better Lives. Our Core Values of Innovation, Team, Integrity, and Pride are important to how we treat and support each other and our Members.

     

    Qualified candidates will have experience effectively coaching and developing frontline leaders to achieve established strategic objectives with an emphasis on creating outrageous member experiences. Our ideal candidate will thrive in a dynamic team setting and be willing to go above and beyond for their team leads and agents. You will be the one to ensure that the business is well-coordinated and productive by managing its business processes and leading all coaching efforts for your people.

    Responsibilities

    Responsibilities

    • Lead, develop and coach team leads in a customer call center.
    • Oversee call center functions to achieve strategic goals and metrics established by the company.
    • Design initiatives, recognition efforts and content to improve the culture and morale of the call center.
    • Oversee the coaching and behavioral processes necessary to ensure world-class interactions during all interactions with members and employees alike.
    • Exemplify our Core Values and work to instill them throughout the entire organization.
    • Regularly evaluate the efficiency and effectiveness of our teams’ performance and apply your knowledge and skills to improve these efficiencies daily in order to achieve organizational targets.
    • Evaluate employee performance and handle interviews, timekeeping and disciplinary actions for employees.

    Qualifications

    Required Skills and Experience

    • 5+ years of progressive leadership roles in a call center environment
    • Ability to model positive leadership values and best practices
    • Demonstrated ability to create meaningful objectives, build plans to hit those objectives, and lead and inspire teams to succeed.
    • Demonstrated ability to organize work, teams and processes to maintain focus and drive success.
    • Excellent written and oral communication skills.
    • Strong PC knowledge including MS Office, Outlook, Excel and automatic call distribution phone systems.
    • Bachelor’s degree or higher preferred

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