• Part Time Workforce Management Tracking (WFM) Specialist

    ID
    2018-3043
    Pos. Category
    Sales and Consulting
    Location : City
    Rexburg
    Location : State/Province
    ID
    Created Date
    8/9/2018
    Type
    Regular Part-Time
  • Overview

    The Workforce Management Tracking (WFM) Specialist will be responsible for working as a team member of WFM Tracking Specialists and assisting with data entry, answering the attendance line, and offering real time VTO.

     

    This position will be located in Rexburg, Idaho.

     

    Work Hours

    • Part Time Position.
    • Monday – Friday 10:00 a.m. to  2:00 p.m
    • Every other Saturday from 9am – 5pm.

    Responsibilities

    • Entry level Workforce Management position. Including data entry, answering the Attendance Line, and monitoring available agents for VTO.
    • Working on a team of Tracking Specialists and providing support and assistance in their duties.
    • Communicate with Sales Coaches, and Operations Managers concerning their agents’ attendance, and clarification of WFM policies and procedures.
    • Use Verint as a primary source for monitoring agent Adherence, and entering Late’s, Leave Earlies, and Flexes.
    • Double check MyHR and Verint to make sure job titles are accurate, and effective dates are correct.

    Qualifications

    • 3 or more months call center experience preferred
    • Must have been in current position for 6 of more months and not be on any performance plans
    • Strong analytical ability
    • Excellent PC skills to include Outlook, and Excel
    • Excellent written communication skills

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