• Customer Engagement Specialist

    ID
    2018-2976
    Pos. Category
    Marketing
    Location : City
    Salt Lake City
    Location : State/Province
    UT
    Created Date
    5/31/2018
    Type
    Regular Full-Time
  • Overview

    Credit.com, a Progrexion company, has been a trusted source of financial information for consumers for more than 15 years. Credit.com helps people make smarter financial decisions by providing free interactive tools, expert advice, education, and unbiased comparisons of quality financial products and services.

    Responsibilities

    This job is designed for those that have a passion for providing an outrageous customer service experience. This role will manage our customer service platform, Zendesk.  When this role isn’t helping customers and managing Zendesk, they will assist with compliance and operational related duties.

    Qualifications

    We need an employee that provides first class customer service, via email/chat.  This employee isn’t somebody that says “that wasn’t in my job description,” as this position will also include Content Writing and assisting our Compliance and Operations Team’s.

     

    Preferred Skills and Abilities

    • Customer Service Experience with ZenDesk
    • Experience configuring and optimizing Zendesk.
    • Tech Savvy
    • Journalism or writing experience

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