• HR Shared Services Manager

    Pos. Category
    Human Resources
    Location : City
    Salt Lake City
    Location : State/Province
    Created Date
    Regular Full-Time
  • Overview

    Progrexion is where you can make a difference in peoples lives.  It starts at home where we encourage a work hard and play hard culture.  But we help our customers by helping them repair and maintain their credit to get that car or to buy a home.  Progrexion is a place where you can feel good about the impact you can make on your fellow employees and the hard-working men and women in your communities.  We help people live their dreams. 


    Guided by organizational goals and priorities, the manager of this team will drive strategy for the functions with focus on efficiency, excellent customer services, continuous improvement and execution of service level agreements and practices that support Progrexion’s purpose and vision.  This role will lead the HR Shared Services team responsible for full life-cycle employee administration, including talent acquisition support, HR operations administration, benefits administration, system transaction processing, employee and manager inquiries, and HR compliance through the use and optimization of our UltiPro HCM and other HR systems.  The role will report to the Director of HR Services and partner with key HR and business stakeholders to develop and optimize standard operating procedures and service level agreements.


    • Build, mentor and provide leadership to HR Shared Services, to ensure top performance across multiple disciplines
    • Partner with key stakeholders to understand service delivery expectations and ensure services meet or exceed expectations
    • Develop and monitor performance and plan resource allocation to ensure adequate coverage and adherence to service level agreements
    • Ensure development, maintenance and delivery of curriculum to support internal end-user training and change management initiatives
    • Help the team resolve complex issues related to HR programs and processes
    • Ensure compliance with federal, state and local employment laws
    • Recommend HR process redesign to improve service delivery and/or operational efficiencies by leveraging existing resources and new technologies
    • Manage and support projects as assigned within HR Services
    • Ensure client service and satisfaction in all areas of position
    • Perform other duties as assigned


    • Experience supporting remote team members
    • Thrives in a fast-paced environment with rapidly changing priorities and business needs
    • High integrity and ethics in handling confidential information
    • Strategic/critical thinker with business acumen
    • Excellent communication skills; strong interpersonal skills and influencing ability
    • Highly collaborative style and strong team orientation
    • Attention to detail and strong analytical skills


    • Bachelor's degree or equivalent experience
    • 5+ years of experience within a HR Shared Service function operating across all functional areas, 3+ years of which managing and developing teams in an HR Shared Services environment
    • 1-3 years’ experience with UltiPro HCM and/or other HR technologies


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