• Site Director

    ID
    2018-2906
    Pos. Category
    Information Technology
    Location : City
    Oklahoma City
    Location : State/Province
    OK
    Created Date
    3/28/2018
    Type
    Regular Full-Time
  • Overview

    Based in Utah, Idaho, Oklahoma, and Arizona, Progrexion leads the credit repair industry with groundbreaking technologies and services that help consumers access and understand information contained in their credit reports, verify whether that information is fair, accurate and substantiated, and correct inaccuracies with individual creditors, other data furnishers and the national credit bureaus.  Progrexion technology and services are used by Lexington Law, an independently-operated law firm, and CreditRepair.com, its wholly-owned subsidiary.  

    Responsibilities

    • We have some aggressive sales targets that we set and consistently achieve. You will be responsible for the strategy behind setting and achieving these targets for your site.
    • Create all the initiatives and plans that will take what’s already an amazing company and team to the next level, every single quarter.  We like to call it “consistent improvement.”  We are always getting better.
    • We are heavily invested in our culture.  You will be responsible for making sure this culture continues to thrive and that people love their jobs.  You need to always know what is working, what is not working and what you’re going to do to make things better and better.  Did we mention “consistent improvement?”
    • Anyone that calls in and talks to someone from Progrexion needs to be blown away…we call it the “outrageous client experience.”  You need to make sure your team delivers this on every interaction with our customers, every time.
    • You need to be able to inspire and develop your people.   This one should go without saying, but we went ahead and said it anyway.
    • One last thing, you will be given autonomy to run the center as your own, and you have accountability for the performance of the Progrexion brand.  You own the metrics, KPIs, everything.   We expect that an outstanding leader will make this transition successfully.

    Qualifications

    • 5+ years within a call center environment (preferably sales).
    • Must currently hold a manager level or higher position (i.e. Training Manager, Operations Manager, etc.).
    • A demonstration of a competent and inspired leadership style, with a minimum of 2 years’ experience leading teams to success in an Operations Manager, Center Manager, or Equivalent role in a call center sales environment.
    • Goal oriented with a strategic approach to hitting goals and completing initiatives.
    • Ability to work in an extremely fast paced and ever-changing environment. 
    • A team player with the ability to work with all levels of employees and bring groups to consensus.
    • Excellent communication, both oral and written.

     

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